Return Policy
Learn about our exchange and return process
Calendar Days to Return
From the date you receive the product
Return Conditions
Accepted
- Unworn and unwashed product
- With all original tags
- In original or equivalent packaging
- Request within 7 calendar days
Not Accepted
- Used or washed products
- Products without tags
- Products damaged by the customer
- Customized products (with name/number) — except manufacturing defects
- Requests after 7 calendar days from receipt
How to Return
Request a Return
Go to "My Orders" in your account, select the order and click "Request Return". Or just message us on WhatsApp and we'll help!
Prepare the Shipment
For manufacturing defects, we send a shipping label and cover the cost. For other cases (wrong size, didn't like it), return shipping to our distribution center is at your expense.
Ship the Product
Pack the product carefully (with original tags!) and take it to a post office.
Receive Your Refund or New Product
After we receive and inspect the product, the refund is processed in 5-7 business days or we ship the new size.
Refund
The amount will be refunded via the same payment method used:
- PIX: Refund within 3 business days
- Credit Card: Refund within 2 billing cycles
The time for the amount to appear in your account depends on your bank or card operator's policy.
Frequently Asked Questions
Need to request a return or have a question?
Request Return
