SHIPPING & RETURNS
Learn about our shipping options and hassle-free return policy.
SHIPPING OPTIONS
Standard Shipping (USPS)
9-20 business days
FREE
Free on orders Always
Amazon Logistics
7-15 business days
R$ 27.95
Free on orders —
We Deliver Across the US!
50 StatesSoutheast
- São Paulo
- Rio de Janeiro
- Minas Gerais
- Espírito Santo
South
- Paraná
- Santa Catarina
- Rio Grande do Sul
Central-West
- Goiás
- Mato Grosso
- Mato Grosso do Sul
- Distrito Federal
Northeast
- Bahia
- Pernambuco
- Ceará
- Maranhão
- Paraíba
- Rio Grande do Norte
- Alagoas
- Sergipe
- Piauí
North
- Amazonas
- Pará
- Acre
- Amapá
- Rondônia
- Roraima
- Tocantins
RETURN POLICY
7 days to return
You have 7 calendar days after receiving to request a return.
Unused product
The product must be unused, with tags and original packaging.
Manufacturing defect
If it's a defect, Foltz covers return shipping and all costs.
Size exchange
Exchanges are accepted, but return shipping to the distribution center is at the customer's expense.
Customized products
Customized products cannot be returned (except for manufacturing defects).
Delivery guarantee
If the order doesn't arrive in 30-45 business days, we refund 100% hassle-free.
Return Process
Start the request
Go to "My Orders" and select the product to return.
Prepare the package
Pack the product with original tags and unused.
Ship the package
For manufacturing defects, we send a label and cover shipping. For other cases, you ship to our distribution center.
Receive the refund
We process the refund in 5-7 business days.
Shipping Questions
Can I change the delivery address after purchase?
Yes! If your order hasn't been shipped yet. Contact us as soon as possible to make the change.
What happens if I'm not home when it arrives?
The carrier attempts delivery up to 3 times. If unsuccessful, the package goes to a pickup point near you.
How do I track my order?
We send an email with the tracking code as soon as your order is shipped. You can also check in your account.
